After submitting your inquiry, you will instantly receive a transaction code in the format XXXX-XXXX-XXXX on the page and in your confirmation email. Enter that code only (no email needed) in the "Track Your Inquiry" section below to see your details, current status (Pending, In Progress, Resolved, or Closed), and the option to start a live chat.
Our team typically responds within 2-3 working days. For urgent matters, you can request a live chat with our support team using your transaction code.
You can choose from three inquiry types: Programs (program information), Technical Support (system or access issues), and General Inquiry (anything else).
Yes — no login required. First submit an inquiry to get your transaction code, then track it on this page and click Start Live Chat Support. This opens your dedicated chat page where you and support staff can exchange messages about that inquiry.
Fill in the Contact Us form below (or on the homepage) with your full name, email address, inquiry type, and message — phone number is optional. When you submit, you will instantly receive a transaction code in the format XXXX-XXXX-XXXX on the page and in your confirmation email. Keep this code for tracking and chat.
Tracking works with the transaction code only, so first check your email inbox (and spam folder) for the confirmation message containing your code. If you cannot find it, simply submit a new inquiry below.
Enter your transaction code to track your inquiry status and request live chat support.